All appointment deposits are non-refundable and non-transferable.
A deposit must be made in order to confirm your appointment.
We greatly appreciate the value of your time and we appreciate the same courtesy. We have a strict cancellation policy. If you cancel within 48 hours of your scheduled appointment time, 50% of the service fee will be charged to the card on file. If you cancel same day of your scheduled appointment, 100% of the service fee will be charged to the card on file.
Although we do understand that emergencies happen, ALL NO CALL/NO SHOWS can no longer make appointments and will be blocked from the booking system and will pay 100% of service total. Please be courteous of others time and leave early enough to arrive at your appointment on time (take consideration of potential traffic).
Late Arrival Policy
There is a grace period of 10 minutes. After 10 minutes has been exceeded; a late fee of $50 will be applied to your remaining service balance. After 15 minutes has past, without checking in to your appointment, your appointment is now cancelled.
Please mindful when you book your in-person or virtual consultation. Please be on time in person/virtual. Consultations that were had over a year ago are considered expired. You will need to book a new consultation in this case.
All color and extension services require a consultation prior to booking. Consultation must be compleated prior to booking an appointment to be serviced. If you miss your scheduled consultation appointment, you are required to book another consultation. Fees are not transferrable.
With the exception of clients traveling outside of Georgia, a virtual consultation is required to book.
The First Class Service Experience
Please fill out the form below to request The First Class Service Experience. The First Class Service Experience allows clients to book last minute appointments at a fee. This is a request, final approval will be determined if your desired date fits within our availability. Please allow 48 hours response time to your request.
Please do not come to your appointment if you are feeling sick or ill. We take the highest precautions to not only keep our staff, but other guests in the salon safe and healthy.
Extra Guests/Child Policy
To ensure that all guests receiving services have best experience while in the salon, children and extra guests are not allowed.